Welcome to Riyana Luxy (“we,” “our,” or “us”). Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website [insert domain name], make a purchase, or interact with us in any way.
By using our website or purchasing our products, you agree to this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our service to you.
🔹 Personal Information
When you make a purchase or register an account, we may collect:
Full name
Mobile number
Email address
Billing and shipping address
Payment details (processed securely via SSL or payment gateway)
🔹 Non-Personal Information
We also collect:
Browser type, device type, and operating system
IP address and location (general, not precise)
Website usage data through cookies and analytics tools
2. How We Use Your Information
We use the information we collect to:
Process and deliver your orders
Provide customer support and respond to your inquiries
Send order confirmations, updates, and promotional offers (only if you opt in)
Improve our website, services, and product selection
Prevent fraud, ensure security, and comply with legal obligations
3. Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us:
Remember your preferences and login session
Track cart items and order progress
Analyze site traffic and usage patterns
You can disable cookies in your browser settings, but some parts of the website may not function properly.
4. Data Sharing and Disclosure
We do not sell or rent your personal information. However, we may share your data with:
Trusted payment processors (e.g., SSLCommerz, Stripe, or bKash)
Courier services for product delivery
IT or marketing partners under strict confidentiality
We may also disclose information if required by law or to protect our rights.
5. Data Retention
We retain your information only as long as necessary to:
Fulfill your order
Provide customer support
Comply with legal or accounting obligations
After that, your data is securely deleted or anonymized.
6. Data Security
We take your security seriously:
SSL encryption protects your personal and payment data
Secure servers and firewalls are used
Limited employee access to customer data
However, please note that no online transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
Access and review your personal data
Request corrections or deletion of inaccurate information
Withdraw consent for marketing messages at any time
To exercise these rights, contact us at [insert email address].
8. Children’s Privacy
Our website is not intended for anyone under the age of 13. We do not knowingly collect personal data from children. If we discover that we have collected information from a child, we will delete it immediately.
9. International Transfers
All data is stored and processed in Bangladesh, but may be transferred to secure servers located outside the country, in compliance with data protection laws.
10. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Please review this page regularly to stay informed.
11. Contact Us
If you have any questions or concerns about our Privacy Policy
